Morning everyone, I hope you have been enjoying the blog so far.
Today I wanted to talk briefly on expectation setting. Sometimes we recruiters are so keen to make clients and candidates happy, we over promise. This isn't always because we want to mislead or oversell, but because we so want to please people. Stop and think though - if you are recruiting a really tough role or interviewing a highly 'niched' candidate, discuss this with them, tell them that you'll find what they are looking for, but it will take all of your skills, imagination and networking talents to do so; this takes time, and so ask them to be patient and expect regular updates. Here is the key though, don't be afraid for these updates to be a report on your activity, not always a list of results. The effort we put in for candidates and clients is vital and valuable; we should spend time taking them through this regardless of the outcomes, to underline the commitment and time we are investing in them.
This way everyone knows where they stand, what to expect, and no one is in danger of being disappointed.
I have just arrived at a caravan in Devon with my family, and Angus, my eldest son announced "this caravan is too hot, has a tiny bath and where is the upstairs?".................may be I need to work on my expectation setting at home as well as work!
Until next time, have a great end to the week.
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